Privacy Policy

Last Updated: July 2025

Introduction

Biliom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Reservation details (venue preferences, date, time, party size)
• Communication data (chat conversations with our AI agent)
• Payment information (processed securely through third-party payment processors)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete reservations on your behalf
• Communicate with you about your reservations and our services
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience

Information Sharing

We may share your information with:

• Venues and service providers necessary to complete your reservations
• Service providers who perform services on our behalf (e.g., payment processing, data analysis)
• Professional advisors such as lawyers and accountants
• Authorities when required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Withdraw consent at any time

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When no longer needed, we will securely delete or anonymize your data.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@biliom.com